Go to the profile page and press the TOP UP button. Now you can select the number of coins you prefer and confirm the purchase.
iOS users:
You can check if the in-app purchases are enabled on your device by opening your device's settings by following these steps:
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Open the Settings app on your iPhone.
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Go to Screen Time Screen Time> Content & Privacy Restrictions > iTunes & App Store Purchases > In-app Purchases.
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Select "Allow.” In case this does not work, please get in touch with us.
Android users:
- Check for Network Connectivity
Payment cannot be made without an internet connection. You should see a message saying ‘No Internet Connection‘ if you are not connected to any network.
But the real problem occurs when the network is slow. The payment page tries to load but can take a long time.
- Huawei devices
Sadly, if you have a Huawei device, you can't make purchases on our app, because of Google sanctions
- Payment Method is Unavailable
If any of the payment methods cannot be selected, there could be several reasons behind it. Either way, Google will clearly mention why that specific payment method is unavailable.
If the card needs verification to complete the payment you should open pay.google.com and go to the Payment Methods tab to take action on this. This verification is required when Google spots a suspicious payment.
It can also mean that the card has expired. You can apply for a new card, update the details on pay.google.com > Payment methods, and select the Fix option.
- Check if the Payment Is Already Completed
There is a good chance your payment went through without displaying any success message. To check, open Play Store > Profile pic > Payments and subscriptions > Budget and history Here you will find a list of all successful payments.
- First, wait a few minutes and try to reload the app. Make sure you have a stable Internet connection.
- If you do not receive the Coins within 3 hours after your purchase, please get in touch with us and provide the time of payment and Google Play/AppStore invoice. We'll check it for you and inform you of the investigation result ASAP by email.